faqs

how can i get your pieces?

we work on a pop-up basis. this space is frequently updated. we should know announce on our newsletter or on social media, when and how to get our pieces.

our pieces are made with much love and care and they take time.

can i reserve?

subcribers get first dibs. stay subscribed and be the first to know. everything is on a first come first serve basis just to keep it fair for everyone. 

i'm curious about the nature of
materials used...

we work with sensitive and imperfect materials. the banigs are recycled. colors may vary at different angles and light. we use real leather for our pieces. the nature of leather has imperfections that may be visible to some degree. as such, only products with defects are subject to the refund and/or exchange.


defective products are those defects that render the product unfit for the use it was intended for or that substantially diminish the fitness or use of the product.


defects do not cover imperfections on the kind of materials used in our products. examples of what are not considered defects: 1) improper fit; 2) comfort issues; 3) issues on the kind of materials used.


a change of mind does not also entitle you a refund and/or exchange, absent any defect in the product.

all orders are subject to availability of products. if difficulties arise in respect of the supply of products, or if any particular product is not in stock, we reserve the right to inform you about substitute products with the same or higher quality, which you will be able to order.

if you do not want to order any of those substitute products, we will refund any prepaid amount.

how about your refusal to
process an order?

we reserve the right to remove any product from this website at any time and to remove, or modify any material or content thereof.


although we will do our best to always process all orders, exceptional circumstances may require us to refuse processing an order after sending the Order Confirmation, therefore we reserve the right to do so at any time, at our sole discretion.

i have more questions! how else
can i ask?

we would love to hear from you! message us here

hmm, how long do i wait?

for our shipping time frame, allow 5-7 working days for your
order to be processed and sent safely to you. the timeframe
refers to working days-weekends excluded- from when the
order may have been dispatched from the warehouse.


the order made by the client will be delivered in the indicated
timeframe from when the dispatch has been made from the
warehouse.

what if my orders did not arrive
or got damaged upon delivery?

halohalo is not responsible in the event of loss, theft or damage
of the parcel. if your package has been lost or damaged, please
contact the carrier.

i'm curious about your returns
and exchanges..

a request for an exchange or return, must be submitted within 7 days of receiving your order.


the item(s) must be in original condition with the original packaging and all tags attached.

any garments that appear to have been worn, washed, or altered in any way will be refused.


please take care when trying on garments, as we cannot accept
garments that have incurred any makeup stains or that smell of
perfume. the item (s) must be returned to our warehouse before the refund or exchange can be issued.


the ability to fulfil exchange requests will be subject to the
availability of garments at the time at which the return is received for processing. any arcel returned after the prescribed timeframe shall be refused and returned to the sender.


the costs and risks pertaining to the return of product (s) are borne by the sender. all sales are final after 7 days of receiving your order.


we have a returns and exchange policy. check out the returns policy FAQs :)


NOTE: during promotional periods, items purchased using a
discount or promotional code are at final sale. only authorised returns will be processed. any returns sent without authorisation will be refused and it will be the responsibility of the customer to arrange collection of their garment.

i have more questions! how else
can i ask?
we would love to hear from you! message us here
you may contact us by email too @ sales@halohalostore.ph

find us here sometimes :)

tropa store

Address: 2nd Floor, 117 Aguirre, Legazpi Village, Makati, 1229

Metro Manila, Philippines

@tropa.store

guava sketches

Address: Level 3 Unit 37 Greenbelt, 5 Phase 1 Legazpi Street
Legazpi Village, Makati 1229, Metro Manila, Philippines
@guavasketches

amanpulo

Address: Pamalican Island, Philippines
@amanpulo

frangipani

Address: Sitio Lugadia Corong Corong
El Nido, Palawan, Philippines
@frangipanielnido

wayawaya

Address: Los Angeles, USA

@wayawaya.co

https://wayawaya.co/

a tiny room

Address: 〒904-0034 2-15-5 Yamauchi, Okinawa City 1F

@a_tiny_room

https://atinyroom.com/

do you have a size guide?

sure we do here's our general guideline that's meant to help you find your size for extra GoodTimes


exact measurements may vary per size, and this is indicated in the individual product fit guide descriptions

sizing & fit guide

Size

xxs

xs

s

m

l

1x

2x

Bust

28-30

30-32

32-34

34-36

36-38

38-40

40-42

Waist

22-23

24-25

25-27

27-29

29-31

31-33

33-35

Hip

31-33

33-35

35-37

37-39

39-41

41-43

43-45

short sleeve

size

1

2

3

4

body length

26.5"

27"

27.5"

28"

1/2 chest width

19"

19.5"

20"

21.5"

sleeve length

8.5"

9"

9.5"

9.5"

long sleeve

size

1

2

3

4

body length

28"

29"

29"

29.5"

1/2 chest width

21"

22"

23"

24"

sleeve length

25.5"

26"

26.5"

27"

Still a bit unsure...

how else can i ask?

we would love to hear from you! message us here

how do i return an item?

you can visit our returns center
enter your order number and email address to start.
follow the instructions and select the items you want to return.
once your request is approved, you will get a confirmation email with shipping guidelines.

what items are returnable?

+item(s) within 7 days of the delivered date for products with visible defects
+item(s) within 60 days of the delivered date for products with hidden defects
+item(s) must be unused
+item(s) must be in the original packaging with all tags intact

i'm curious what items are
non-refundable..

the following items cannot be returned:
+gift cards
+discounted items (if applicable)

the item i received is damaged!

if the purchased product has visible defects (not related to the nature of the materials used), reach out to us within 7 days of the delivered date.

if the purchased product has hidden defects, reach out to us within (not less than 60) days of the delivered date.

once your purchased product is received and inspected, you will be notified via email.

for products found to have defects, you have the option either to exchange the purchased product for selectable variants or request for a refund.

in the event of an exchange, the replaced item will be shipped to you immediately.

in the event of a refund, you will be notified via an email on the approval of your refund request.

we reserve the right to refuse any exchange or refund for purchased products that are not found to be defective; or found to be defective for reasons not due to the fault or negligence of halohalo, or due to your unreasonable use of the same (i.e., used for purposes for which it was not intended for); or if the abovementioned periods have already expired.

can the items be exchanged?

we allow the exchange of purchased items for selectable variants. once the exchange request is approved, the replaced item will be shipped to you.

what are the refund options?

the following refund options are supported:
+refund to the original payment method
+refund to store credit (if applicable)

how do i ship back the items?

for instructions on how to ship the returned products,
refer to the email received after placing the return request.

how soon will i get my refund?

if approved, the refund request will be processed within 5 -7 working days after approval.

if rejected, we will communicate with you via email on the reason/s we cannot refund the purchased products.

can i have my used and loved halohalo items repaired?

raise all things repairable for goodtimes, halohalobags, to halohalohome at our returns center.

+bag cord repairs, weave repairs, and clothing repairs may be processed at the returns center.

repairs shall be subject to applicable charges and expenses. we reserve the right to refuse repairs on fair and reasonable grounds.

i have more questions! how else
can i ask?

if you have any queries regarding returns or refunds,
reach out to us

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